About Our Shop and How We Work for Westminster Owners

We opened in 2015 and have run continuously since. The floor moves roughly 75+ vehicles a month, which matters less as a bragging number than as a description of what the staff sees. A technician who repairs one delaminated sidewall a year is guessing at the second one. A technician who sees several a month knows what the substrate under that panel usually looks like before the panel comes off, and knows which of the three likely conditions he is dealing with within about ten minutes of opening it. Volume in a specialty trade is really just accumulated pattern recognition, and pattern recognition is what keeps an estimate honest.

The facility is at 23281 La Palma Ave, Yorba Linda, CA 92887. We serve Westminster owners and fleet operators, the wider Orange County area, and customers who bring vehicles to us from across Southern California. There are no satellite locations and no second yard. Everything we do happens at that one address, which is deliberate. A shop with the equipment split across two sites ends up moving vehicles between them, and every move is a day the vehicle is not being worked on. Keeping the frame rack, the booth, the fabrication area, and the systems bays in one building is what allows a job to run without gaps between stages.

Motorhomes of every class, fifth wheels, travel trailers, toy haulers, pop up campers, truck campers, camper vans and van conversions, cargo vans, box trucks, semi tractors, flatbeds, refrigerated bodies, buses, shuttles, municipal units, ambulances and fire apparatus, mobile business vehicles such as food trucks and mobile medical units, and standard fleet pickups. The common thread is size and construction. These are vehicles built in layers, on chassis that a passenger car lift will not hold, in dimensions that a standard booth will not accept. If it fits through the door and it is built that way, we can work on it.

Yes, and it is a large share of what we do. We bill direct to every major carrier, communicate with the adjuster on your behalf, and submit the photographic and measurement documentation that supports each line on the estimate. The reason that matters on this type of vehicle is that most adjusters spend the majority of their week on passenger cars. A laminated coach sidewall or a fifth wheel front cap is unfamiliar ground for them. Our job is to build a file that lets someone outside the trade follow why the labor reads the way it does, rather than asking them to take our word for it.

Our labor rates are published rather than quoted verbally. Body and paint is $210 per hour, mechanical is $260 per hour, diagnostics are $285 per hour and credited against an authorized repair, and detail is $95 per hour. Parts, materials, deposits, and tax treatment are all listed on the prices page. What differs from automotive work is not usually the hourly figure, it is the hours. A panel on a coach is bonded into a laminated wall assembly rather than bolted to a frame, so replacing it involves substrate work an automotive estimate would never contain.

No. All work is performed in shop. The equipment that makes this work correct does not travel: a full frame rack, a downdraft booth sized for a coach, lift capacity for a heavy chassis, and the compressed air and extraction infrastructure that regulated refinishing requires. A mobile visit could produce an opinion, but it could not produce a repair, and an opinion formed in a parking lot without pulling a panel is worth very little on a vehicle built in layers. We also do not run roadside recovery or on site fleet route service.

That is normal on this type of vehicle and it is planned for rather than treated as a surprise. When teardown exposes something the first inspection could not see, we stop, photograph it, and write a supplement before continuing. If a claim is involved, the supplement goes to the adjuster with the supporting images and the reason the additional work is required. You are told what changed and what it costs before it is performed, not after. The alternative, which some shops use, is to write a low opening number to win the job and let the corrections accumulate quietly. That produces an invoice nobody can defend.

You can see the estimate, the photographs, and the reasoning behind each line before you authorize anything, and you are welcome to walk the floor during business hours. What we will not do is give you a repair figure over the phone from a description. On a laminated vehicle, the visible damage and the actual damage are frequently different sizes, and a phone number pulled out of the air becomes the number you remember and the number you feel cheated by later. The assessment fees exist for that reason and are credited against an authorized repair.