Marcus Delgado, Lead Estimator and Shop Foreman

Marcus Delgado has spent 22 years in collision and heavy vehicle repair, with the last decade concentrated on recreational vehicles, trailers, camper vans, and commercial trucks. He writes the opening estimate on most units that come through the door, then stays with those files through teardown, supplement, and final delivery. On a floor that turns roughly 75 vehicles a month, that range runs from a cracked front cap on a Class A coach, to frame rail damage on a fleet box truck, to a soft floor section behind a slide room that nobody noticed until the carpet came up.

His working position is that an estimate written from the parking lot is a guess. Laminated walls, molded caps, and membrane roofs hide damage behind surfaces that still look intact, so he scopes for what teardown is likely to expose and puts that in writing on day one. Owners hear the probable range and the reason for it at the first visit rather than three weeks into the job. The approach produces longer opening estimates and far fewer difficult conversations once panels come off.

Marcus supervises the technical side of the floor. That means structural measurement and pull setup, laminate and fiberglass repair sequencing, paint scheduling and blend decisions, and the final sign off that says a unit is ready to leave. He reviews moisture mapping on every water intrusion job before repair scope is committed, because the wet area is almost always larger than the stain that started the conversation. He also decides when a coach needs a systems assessment before any body work begins.

Carrier documentation is the other half of the work. Photographs at every disassembly stage, measurement records before and after structural correction, part numbers with real lead times, and written reasoning behind each line item. Adjusters approve what they can see and verify, and a laminated coach sidewall is unfamiliar ground for an adjuster who spends most of the week on passenger cars. Marcus builds files that let someone outside the trade follow why the labor hours read the way they do.

He reviews the technical content published on this site. Where a page states a price range, a timeline, or a repair sequence, it reflects posted rates and what this floor actually does. Where an outcome varies by unit, the page says so and explains what moves it. Anything he cannot support from work performed here does not get published, and pages get corrected when the floor learns something that contradicts what is already written.